Outside your door stands a line of a few hundred people. They are patiently waiting for you to answer their questions, complaints, pull requests, and feature requests. You want to help all of them, but for now you’re putting it off. Maybe you had a hard day at work, or you’re tired, or you’re just trying to enjoy a weekend with your family and friends.
But if you go to github.com/notifications, there’s a constant reminder of how many people are waiting:
When you manage to find some spare time, you open the door to the first person. They’re well-meaning enough; they tried to use your project but ran into some confusion over the API. They’ve pasted their code into a GitHub comment, but they forgot or didn’t know how to format it, so their code is a big unreadable mess.
Helpfully, you edit their comment to add a code block, so that it’s nicely formatted. But it’s still a lot of code to read.
Also, their description of the problem is a bit hard to understand. Maybe this person doesn’t speak English as a first language, or maybe they have a disability that makes it difficult for them to communicate via writing. You’re not