Once your startup’s user-base grows, support becomes a fundamental part of your business. Setting up a solid Knowledge Base solution is an important long term investment, that hopefully, if done right, will pay off by reducing the support burden, widening your site’s SEO reach and generating new leads that otherwise wouldn’t have been landed. This is a comprehensive and technical step-by-step guide for developers. If you aren’t a developer, you should probably send this article to your CTO. He/she will thank you for it.
TL;DR: We finally built and released our semi-static, markdown based Knowledge Base for our monetization platform Freemius, using WordPress. I’m sharing the complete cookbook of our research right here; why we choose WordPress over SaaS solutions and static generators; how we did it (including all code customizations and server level configuration), what we’ve learned, and how you can replicate that process to save valuable time, and set up your own lightning fast, scalable, sustainable, secure, and semi-static KB (Knowledge Base) for your own plugin, theme or any other digital product.
This 15-minute guide will save you 44 hours (we
Source: https://managewp.org/articles/13700/the-complete-guide-for-building-a-lightning-fast-scalable-knowledge-base
source https://williechiu40.wordpress.com/2016/10/26/the-complete-guide-for-building-a-lightning-fast-scalable-knowledge-base/
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