Customers who purchased extensions from WooCommerce.com are discovering that the renewal discount of 50% has been removed. Instead, they are now paying full-price. The WooCommerce blog and the official Twitter account do not mention anything about the price increase.
We contacted Automattic and asked if the discount was removed and if customers received prior notice of the price increase. Todd Wilkens, head of WooCommerce, provided the Tavern with the following statement:
All customers receive notification of their upcoming renewal 7 or 15 days before a charge. If anyone received an incorrect price, please contact us immediately and we will make it right. As always, we are committed to making sure WooCommerce is affordable to the widest range of people while maintaining our high level of service and support.
A customer upset by the change contacted WooCommerce’s support desk and inquired about the price increase. The support representative confirmed that the discount was removed and that customers will need to pay full-price to renew.
The customer service rep also explained that the change is due to WooCommerce moving to a straight renewal process, similar to other SaaS products.
Source: https://managewp.org/articles/15383/woocommerce-drops-50-renewal-discount-on-subscriptions
source https://williechiu40.wordpress.com/2017/06/22/woocommerce-drops-50-renewal-discount-on-subscriptions/
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