August is a very interesting month since Orion has started its official journey and we have introduced billing from August 1st. In this report you will be able to read more about our Customer Happiness academy, meet some new team members, see our support ticket traffic, read a bit more about some of the mistakes we have made, and learn about our September and October goals. Customer Happiness Team Training
We have started with Customer Happiness Training in August and we are proud to say that 90% of the attendees passed all of the tests. You might have also noticed that occasionally, you received a reply from a Customer Happiness Trainee. We hope that you are satisfied with their replies and here are some of the great ratings that they’ve been rewarded by you.
They are doing a great job! Speedy response and clear advice. Awesome product, awesome team!!
Every time I have used support I have received a timely response that resolves the issue.
Promptness, support, examples and frankness has been above expectations. Thank you Milos.
Here is Milos, with his Customer Happiness trainee colleagues.
What We Can Do Better
Each month there are things that we could have handled better.
Unfortunately,
Source: https://managewp.org/articles/13511/managewp-customer-happiness-report-august
source https://williechiu40.wordpress.com/2016/09/30/managewp-customer-happiness-report-august/
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