As our “small plugin shop” starts growing into something not so “small” anymore, our Support has to grow as well. We’re now two full-time workers and one part-time worker. At our current rate we’ll need two more full-time workers one year from now. How do I know that? Data. For 100 years now, a person has walked to the very end of the Scripps Pier in San Diego, dipped a bucket into the water, took its temperature, and recorded it in a log. Every single day. For 100 years. There are volunteers that do this to this day and they say that there’s a bit of ominous pressure to not be the one who forgets to dip the bucket on their day.
Over this period of time, there have been huge advancements in oceanography, specifically more precise methods of measuring temperature, and even automated ways to do it. Regardless, these scientists and volunteers have continued the exact same method every day for 100 years. Why? Reliable data on trends.
The results of their consistency over the last 100 years is that they now have unarguable data about the rising temperatures of the ocean. Their granular data, measured by the exact same method every time, recorded
Source: https://managewp.org/articles/13471/my-formula-for-scaling-our-support
source https://williechiu40.wordpress.com/2016/09/26/my-formula-for-scaling-our-support/
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