Some of the larger plugin shops have a support team to help out on the forums. It would be useful to be able to give those people a special “support rep” role on the forums so they could be recognized as such. Support representatives can mark forum topics as resolved or sticky (same as plugin authors and contributors), but don’t have commit access to the plugin.
The UI for managing plugin support reps can be found in Advanced View on the plugin page, next to managing committers:
Once someone is added as a support rep, they will get a Plugin Support badge when replying to the plugin support topics or reviews:
Source: https://managewp.org/articles/16105/wp-org-plugin-support-reps
source https://williechiu40.wordpress.com/2017/09/13/wp-org-plugin-support-reps/
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