Thursday, 27 July 2017

On Theme Onboarding in WordPress

One of the actions that raise a lot of questions over for clients over at WP ServicePoint is the moment when a client decides to switch to a new design, a new theme. It’s one of those actions that is surprisingly poor handled by the vast majority of the themes out there. A few of the questions I saw in our mail queue made it very obvious that there are themes out there that really shouldn’t be handled by new to average WordPress users. That’s a bold statement, right? Well, yes it is, but it’s also true. And yes, some of those themes were the kind that tries to solve every damn website layout solution out there in just one theme, but truth be told, there were some themes that were in itself simple enough, but required just too many steps to make them look anything like the demo. And that’s just not okay.
A while ago my son wrote about his general onboarding experience as a WordPress newbie. In the second step, he describes the experience of activating a theme for the first time. What was very clear to me from that exercise is that that particular onboarding experience is just really poor. We should be doing better. And since we’ve started building


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