After WordCamp Europe, the attending support team members were brainstorming how to improve support within the WordPress community, one of those plans were to conduct workshops, hosted by community members with themes or plugins on WordPress.org, and let them present how they approach the support aspect of providing a service to the open source community. As such, our first workshop is now scheduled!
Providing support for your themes offers tremendous opportunities to educate WordPress users, from explaining how to make a child theme to offering simple CSS customisations. It also presents challenges, like figuring out how to help people who aren’t tech-savvy or need support beyond the scope of what you can provide. While many developers dread doing support, with some concrete strategies and techniques in hand, helping users doesn’t have to be a chore – and can even be fun! This session looks at how to make your themes’ users happy while feeling a sense of satisfaction from your own support efforts – a winning combination in the world of theme development.
When is it
August 23, 2017 4:00:00 PM GMT, it will last for an hour and includes Q&A.